Collections Team Leader

Collections Team Leader
Warszawa
Nr ref.: 10367893
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world’s largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 509,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

 

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

WHAT WILL YOU DO:
  • Lead Collections process for the assigned business line and geographical area
  • Provide training and mentoring new starters as well as coaching existing team members to drive performance
  • Drive assigned projects and deliver outstanding results in agreed timelines
  • Drive escalation calls with partner stakeholders
  • Ensure weekly monthly collections targets are achieved, flagging possible problems early to the Collections Manager
  • Assist in the preparation of management reports in line with Client and Accenture s requirements
  • Ensure that the collections processes are followed and are in adherence with SOX policies
  • Proactive and innovative in generating ideas to improve processes and service delivery to the client
  • Attend Client meetings to discuss payment performance and addresses issues as required
  • Flexibility around working hours during client specified key periods month end
  • Maintain and update customer data and aging reports
  • Perform any other duties deemed appropriate by either Accenture or the Client related to the collections or dispute resolution process
WHAT DO WE EXPECT:
  • Fluency in English
  • German or French nice to have
  • 3 year collections or accounts receivable experience in an international environment
  • Strong social skills both written and oral with very good telephone skills
  • Ability to work on own initiative as well as in as part of a team
  • Excellent organizational and time management skills
  • Strong negotiation skills
  • Analytical approach to problem solving
  • Proficient in Microsoft Office and SAP
  • Ability to establish and maintain key relationships across both Accenture and the Client s organisations.
  • Client relationship management skills
  • Dispute resolution knowledge
What we offer: 
  • Using foreign language and new technology solutions daily, cooperating with various global Clients. 
  • Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace. 
  • Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings. 
  • Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are. 
  • A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.  
  • Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives. 
  • Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world’s largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 509,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

 

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

WHAT WILL YOU DO:
  • Lead Collections process for the assigned business line and geographical area
  • Provide training and mentoring new starters as well as coaching existing team members to drive performance
  • Drive assigned projects and deliver outstanding results in agreed timelines
  • Drive escalation calls with partner stakeholders
  • Ensure weekly monthly collections targets are achieved, flagging possible problems early to the Collections Manager
  • Assist in the preparation of management reports in line with Client and Accenture s requirements
  • Ensure that the collections processes are followed and are in adherence with SOX policies
  • Proactive and innovative in generating ideas to improve processes and service delivery to the client
  • Attend Client meetings to discuss payment performance and addresses issues as required
  • Flexibility around working hours during client specified key periods month end
  • Maintain and update customer data and aging reports
  • Perform any other duties deemed appropriate by either Accenture or the Client related to the collections or dispute resolution process
WHAT DO WE EXPECT:
  • Fluency in English
  • German or French nice to have
  • 3 year collections or accounts receivable experience in an international environment
  • Strong social skills both written and oral with very good telephone skills
  • Ability to work on own initiative as well as in as part of a team
  • Excellent organizational and time management skills
  • Strong negotiation skills
  • Analytical approach to problem solving
  • Proficient in Microsoft Office and SAP
  • Ability to establish and maintain key relationships across both Accenture and the Client s organisations.
  • Client relationship management skills
  • Dispute resolution knowledge
What we offer: 
  • Using foreign language and new technology solutions daily, cooperating with various global Clients. 
  • Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace. 
  • Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings. 
  • Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are. 
  • A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.  
  • Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives. 
  • Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Check out all our job vacancies at our website: www.accenture.pl/operationswarsaw

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
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