Deputy General Manager

Deputy General Manager
Kraków

Shifts: 24/7

 

The Deputy General Manager will be based in Krakow and will be the program lead for one of our clients in the Tech Industry, leading a team of 200+ FTEs. The role would also require the candidate to have regular interactions with the client and present Cognizant future strategy.

 

Key Responsibilities:
  • Liaison with Global functional/ program leaders to facilitate key support activities and own site level metrics that support smooth set up of new and ongoing projects.
  • Ownership of program specific Statement of Work deliverables and internal metrics at a location level.
  • Manage the Profit &Loss statement for the location, in collaboration with global functional leaders for respective programs.
  • Support Global workflow leaders in managing key client stakeholders in multiple locations.
  • Manage employee metrics like shrinkage, attrition, utilization, learning, development and any related issues in collaboration with Geo HR, Training and Global functional leaders.
  • Act as an escalation point for any issue that can have a significant impact on program deliverables and own the program scorecards at a location level across efficiency and effectiveness metrics.
  • Manage employee satisfaction and upskilling the existing workforce to take over larger and more complex transactions.
  • Conceptualize and lead all Employee wellness activities and create career plans for the team.
  • Analyze data to build recovery plans and Root Cause Analysis for lead and lag metrics.
Requirements:
  • Experience in a multi-site, multi-lingual operations and understanding of local employment laws and recruitment.
  • Experience in managing possible industry and media exposure related complexities across the EU. Understanding of EU regulation related to employment will be advantageous.
  • Hands on experience in managing P&L (cost and revenue elements).
  • Minimum overall relevant experience to be 10+ years.
  • Experience in managing large teams preferably in a multilingual BPO Operations domain.
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.
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